Shipping & Delivery

 

General

We ship worldwide via priority air mail. Some of the countries we ship to regularly include the United States, Canada, United Kingdom, Australia and New Zealand. We are very sorry but we do not ship to Military APO addresses.

We make every effort to ship orders the same day they are placed.

Orders usually take 7-14 business days to arrive. Sometimes delivery is a little faster, sometimes a little slower - as a general rule, please allow up to 15 business days for delivery.

We very rarely have problems with undelivered packages, but on the off-chance if you find that your package hasn't arrived within the 15 business days mentioned above, please email us with your order number, your name and your shipping address. Please do not panic, please be patient and allow us 1 to 2 business days to look into it for you. We can't be responsible for the errors or delays of others in delivering your package but we will do what we can to locate the package for you.

Please double check that the shipping address displayed at checkout is your current address and make sure your shipping address is entered correctly without errors before you submit your order. We are not responsible for any orders that are sent to an old or incorrect address. Please delete any old or incorrect addresses from your profile to avoid errors and disappointment.

Packages returned to us due to an incorrect address or lost in the mail due to entering an incorrect address will incur additional shipping costs upon re-shipping to your new or correct address. The original shipping cost will not be refunded. We do not refund or re-ship until your incorrectly addressed package has been returned to us.

Medium or large sized packages will be forwarded to your local post office for collection if they are unable to fit into your mail box.

If no-one is home at the time of delivery, packages will either be left at your front door or forwarded to your local post office.

Medium and large packages may attract Customs fees. Please ask your country's local Customs authority about any taxes that you may be charged.

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